If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 20% fee will be charged, provided that all the original packaging and additional items are included. Should an opened item be returned without some or all of the original packaging and materials, Nastech reserves the right to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to us should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices, Nastech will not be liable for the damages. It is recommended to insure any items that you send to us.

All products sold by Nastech are covered by the manufacturer's original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honor these warranties as well.

Should you have a faulty item, contact us and we'll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Nastech. And we will pay for the shipping back to the customer.

METHOD OF REFUND: 

Electronic bank transfer or Store Credit